Autor/es
Descripción
ver mas
Colaborador
Panaia, Marta
Materias
Spatial Coverage
Temporal Coverage
1994-2010
Idioma
spa
Extent
182 p.
Derechos
info:eu-repo/semantics/openAccess
Atribución-NoComercial-SinDerivadas 2.0 Genérica (CC BY-NC-ND 2.0)
Formato
application/pdf
Identificador
Cobertura
ARG
1994-2010
Abstract
We study the emerging process of the activity of the Call Centers, focusing on its stages of construction and generalization in Argentina, in the period 1994-2010.
The activity of the call centers has become relevant in the current labor process due to its massive characteristics regarding companies establishment in the country and employment creation. Therefore, we consider this activity is important to explain which characteristics the current labor constitution assumes in our societies, its reasons and its manners, general aim of this thesis.
If we begin by asking ourselves how a labor activity was built and generalized, it is not only to describe this process, but also to relate it to the political, economic and labor forces that define it.
To approach this problematics, we will do an operative use of the notion of governmentality elaborated by Michel Foucault. As this concept is not reducible to a political government -since other actors also exercise it- governmentality refers to a modality to exercise power (work is, undoubtedly, a net of power) that implies the possibility of leading the conducts of the individuals.
From this perspective, we will try to elaborate two key aspects. On one hand, that the work in the call centers is sustained in widespread and intensified modalities of relationships between the companies and their clients, and therefore this process exceeds certain organizational changes in the companies: it affects us as a society. On the other hand, that the call centers find an effective way to orientate their actions towards the above mentioned clients, and for that reason, it becomes the central manager of that process. Both aspects together will establish new rules and labor conducts upon the constant growing number of workers today.
The activity of the call centers has become relevant in the current labor process due to its massive characteristics regarding companies establishment in the country and employment creation. Therefore, we consider this activity is important to explain which characteristics the current labor constitution assumes in our societies, its reasons and its manners, general aim of this thesis.
If we begin by asking ourselves how a labor activity was built and generalized, it is not only to describe this process, but also to relate it to the political, economic and labor forces that define it.
To approach this problematics, we will do an operative use of the notion of governmentality elaborated by Michel Foucault. As this concept is not reducible to a political government -since other actors also exercise it- governmentality refers to a modality to exercise power (work is, undoubtedly, a net of power) that implies the possibility of leading the conducts of the individuals.
From this perspective, we will try to elaborate two key aspects. On one hand, that the work in the call centers is sustained in widespread and intensified modalities of relationships between the companies and their clients, and therefore this process exceeds certain organizational changes in the companies: it affects us as a society. On the other hand, that the call centers find an effective way to orientate their actions towards the above mentioned clients, and for that reason, it becomes the central manager of that process. Both aspects together will establish new rules and labor conducts upon the constant growing number of workers today.
Título obtenido
Magister de la Universidad de Buenos Aires en Ciencias Sociales del Trabajo
Institución otorgante
Universidad de Buenos Aires. Facultad de Ciencias Sociales